Short and fair: you have 30 days to change your mind.
In short
- Full refund if you ask within 30 days of purchase. No reason needed.
- Email hello@hartane.com. We aim to start the refund within 5 business days.
- Money returns to your original payment method through Stripe.
- Your licence ends on refund, and we ask you to delete your copy.
- The feedback call and the optional review are never a condition.
1. The 30-day promise
If Hartane is not right for you, ask for a refund within 30 days of your purchase and we will refund the full price you paid. You do not need to give a reason, and you do not have to have taken the feedback call.
2. How to ask
- Email hello@hartane.com from the email address you used to buy, or tell us it in the message.
- Put "Refund" in the subject. Tell us the purchase date and name on the order.
The 30 days run from the purchase date shown on your Stripe receipt. A request sent on day 30 counts.
3. What happens next
- We aim to confirm and start the refund within 5 business days of your request.
- The money goes back to the card or payment method you used, through Stripe. Your bank or card company may take another 5 to 10 business days to show it.
- You get the full amount you paid. We cover payment processing costs.
- We email you when the refund is sent.
4. Your copy after a refund
When we refund you, your licence ends. Please delete your copy of Hartane from your Notion workspace. We cannot reach into your workspace to remove it, so we rely on you to do that. Please do not keep, share or resell the template after a refund. Anything of your own that you want to keep, such as your own notes and data, you can export or copy out first.
5. After 30 days
After 30 days we are not required to refund, but write to us if something is badly wrong. We will look at it fairly. Refunds after 30 days are at our discretion. [Firaol: confirm this discretion wording]
6. Problems with payment
If you see a charge you do not recognise, or a double charge, email us first and we will fix it quickly. This does not take away your right to dispute a charge with your bank.
7. The pilot and feedback
The pilot asks for one 30-minute call and may ask for an optional review. Neither is a condition of the refund. If you ask for a refund, we will not ask you to give a review.
8. Contact
hello@hartane.com · Hartane, 223 NE Glisan, Portland, OR 97204, United States